Find answers to common issues and technical hurdles.
Dashboard shows a red status while you can visit the site in your browser.
This usually happens if your server/firewall is blocking our global monitor IP addresses. Ensure you allow traffic from "Monitor Hub Checkers". Also, check if your SSL certificate is expired or invalid.
Downtime occurs but no notification reaches your inbox.
1. Check your Spam/Junk folder. 2. Ensure the "Notification Channel" is linked to the specific monitor in Monitor Settings. 3. Verify your email is confirmed in Profile Settings.
Server metrics (CPU/RAM) are not updating in the dashboard.
Ensure the Go Agent is running as a service on your server. Check that your X-API-KEY in config.json matches the one in your dashboard. Verify the server has outbound internet access on port 443.
The graphs seem to be behind by several minutes.
Refresh the dashboard. If using the "Free Plan", intervals are limited to 5 minutes. Consider upgrading to the "Pro Plan" for 1-minute or 30-second real-time tracking.
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