Privacy Policy

1. Information We Collect

When you use Monitor Hub, we collect the following types of information:

• Account Information: Name, email address, and authentication data.
• Billing Information: Payment details are processed securely by Razorpay. We do not store full credit card numbers on our servers.
• Telemetry Data: Metrics from your servers (CPU, RAM, Disk, Network IPs), API responses, and website uptime statuses.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our monitoring services.
• To send you critical alerts regarding your infrastructure downtime.
• To process transactions and send related information (invoices, receipts).
• To comply with legal obligations and enforce our Terms of Service.

3. Data Retention and Security

We retain telemetry data based on your subscription tier (up to 365 days for Business accounts). After this period, data is automatically aggregated or deleted from our active databases. We implement industry-standard security measures to protect your data against unauthorized access.

4. Third-Party Services

We may share data with trusted third parties exclusively for providing our services (e.g., sending emails via SMTP providers, processing payments via Razorpay, or triggering webhooks to your configured Slack/Discord channels). We do not sell your personal data to advertisers.

5. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at Monitorhubs@gmail.com.